At House of Mo Ltd, we are committed to protecting your privacy and handling your data with transparency and care. This policy outlines how we collect, use, and store personal information in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

House of Mo Ltd
Company Registration Number: 16374700
Email: info@houseofmo.co.uk
Website: www.houseofmo.co.uk

We are the data controller for the personal information you provide to us.

2. What Personal Data We Collect

We may collect the following personal information:

• Your full name

• Email address

• Phone number (if provided)

• Details submitted via our contact form or email

• Newsletter preferences (if opted in)

• Investment-related information (once an enquiry becomes a client)

3. How We Use Your Personal Data

We use your data to:

• Respond to your enquiries

• Communicate with you about our services

• Send newsletters and updates (only if you’ve opted in)

• Set up and maintain client records for investors

• Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Consent – for marketing and newsletters

• Legitimate Interest – to respond to enquiries and manage business operations

• Contractual Obligation – when you become a client/investor

• Legal Obligation – to comply with laws and regulations

5. Client Records & CRM Storage

When an enquiry progresses to an investor, we will create a client record in our secure Customer Relationship Management (CRM) system. This record may include:

• Your contact details

• Notes related to your investment interests or activity

• Communication history

• Documents required for compliance and onboarding

This data is stored securely and is only accessible to authorised members of our team.

6. Sharing Your Information

We do not sell or share your personal data with third parties. We may use trusted service providers (e.g., website hosts, CRM providers) who process data on our behalf, under strict data protection agreements.

7. Data Retention

• Enquiry data is retained for up to 12 months unless you become a client.

• Client records are retained in line with legal and regulatory obligations.

• Newsletter data is kept until you unsubscribe or request removal.

You may request deletion of your data at any time unless we are legally required to retain it.

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent at any time

• Object to data processing under certain circumstances

• Complain to the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
info@houseofmo.co.uk

9. Data Security

We use appropriate security measures to protect your data from unauthorised access, alteration, or loss.

10. Cookies

Please see our Cookie Policy for information on how cookies are used on our website.

11. Updates to This Policy​

This policy may be updated from time to time. All changes will be posted here with an updated effective date.

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